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Archive for November 2014

Magento Troubleshoot Guide

Install the Plugin from Magento Connect http://www.magentocommerce.com/magento-connect/shiphero-warehouse-management-system.html Verify REST oAuth Consumer Navigate to System > Web Services > REST – OAuth Consumers Verify that there is a consumer called ShipHero. If there isn’t one, then click “Add New” to create one and follow steps 3 – 5. If there is a . . . Read more

Connect Stores

To connect your stores, navigate to My Accounts > Stores, where you’ll see all our current integrations.  Click the “Add Store” button and select your platform. Follow the setup steps below for your platform. Shopify Shop Name Enter the first url segment of your shopify store url. For example, if . . . Read more

Create/Map Shipping Options

You don’t want your warehouse staff to have to select the appropriate shipping method for each order, so you can map how you want each order to ship. You have 3 options you can map to A particular shipping method – such as UPS Ground The cheapest available option The . . . Read more

Connect Shipping Carriers

In order to connect shipping carriers, navigate to Shipping>Carriers or click here. Once you’re on the Shipping Carrier page, you’ll have the ability to connect several shipping carriers via dropdown menu. Hit “Select a carrier to add” and select your carrier from the dropdown menu. There are a few examples below . . . Read more

Setup the Printer App

Why a desktop app In ShipHero you’ll be picking and packing from iPads and iPods. The iPads and iPods can move around and are not physically connected to printer(s) or a scale. The way you print from the iPads and get the weight from the scale is by running an . . . Read more

Create Users and Grant Permissions

Add a New User   Navigate to “My Account” >”Users”   Click “Add User”   Enter the User’s info. Print Station Once the printer app is installed and it detects your printers on your network, they will be listed in this menu, so you can assign that print station. When . . . Read more

Create an Account

First off, Welcome to ShipHero! To create an account, please visit http://app.shiphero.com/account/register Fill in the fields and click the Register button. Congratulations! You now have a ShipHero account. Sign in at http:/app.shiphero.com. Account Settings and Preferences Once logged in you will see your dashboard. It will not have much info . . . Read more

ShipHero Guide

Welcome to ShipHero This is an ever evolving guide that will give you instructions on how to get up and running with ShipHero. Create an Account Create Users and Grant Permissions Setup the Printer App Connect Shipping Carriers Connect Stores Create/Map Shipping Options Manage Products Kits Manage Orders Handle Returns . . . Read more

Can I include my logo on the invoice?

Of course! Go to Settings -> Invoice Address https://app.shiphero.com/dashboard/settings/invoice-address to upload your logo. Your invoice will look like this:  

Does ShipHero track users seperately

Yes. Everyone gets a 4 digit PIN which they must enter to use the iPod and iPad apps and everything that happens in ShipHero is tagged with which user did the action. All customer service agents have their own login and every action is tagged with which user did the . . . Read more