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Archive for August 2016

Prevent Shopify from importing old orders

If you have old orders that you want to make sure never get into ShipHero, this flag is extremely usefull. Any Shopify order with an ID before this number will not be imported into ShipHero even if Shopify sends us webhooks for it.

Fraud Rules with Shopify and ShipHero

Shopify provides fraud information on orders. That information is displayed in your Shopify store and is showed in Shopify. Shopify recently released an update that changed the way ShipHero received this as well as other information.  You can now set rules as to what orders, if any, you would like . . . Read more

Connecting a New 3PL Customer to Your Account

To add a new customer to your 3PL account send them an invitation to their email from the 3PL dashboard. https://app.shiphero.com/3pl This will send an email to the customer inviting them to create an account with ShipHero that is connected to your account. Once they sign up you will get notified . . . Read more

Automated box sizes for single item orders

For order that have just one item, you can define a size in ShipHero and that will be the default shipping box dimensions for orders that contain just that item. Of course you can still scan or click another box to change the dimensions and if you leave the values blank . . . Read more

Merge Orders

You can merge any number of orders, so for example if a customer has 2 or 5 open orders they can be consolidated into one shipment. This saves on postage and pick time and is extremely easy to do. On the dashboard you will see a list of orders that . . . Read more