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Archive for September 2016

Why did a new order ship before an old order?

When doing batches, we want to give you the most efficient walks, the way we do that is by finding the oldest order by required ship date, then looking for other orders in the same location(s) as those items. Once we grabbed everything from that location, we grab the next oldest . . . Read more

Track packer errors

When a customer contacts you and reports that they got the wrong item, you can log that and run reports to see what mistakes were made. When you get a contact from the customer, go to the order, scroll to the shipment that had the mistake and hit “Report” and . . . Read more

Getting started with ShipHero

We’re so glad you’ve chosen ShipHero to help you manage your inventory, shipping and orders. Your company is unique, and we are happy to help you configure ShipHero to match your needs. This guide is a brief walk through of some of the basic steps of getting started with ShipHero. You . . . Read more

How to ship orders from the web (not using apps)

If you want to ship an order from the web Click into an order and hit the blue Ship Order button Select the items and quantity being shipped, choose the shipping carrier and method. Hit Create Label. You can then hit View which allows you to print it locally or hit . . . Read more

How do I ship my orders

You’ll primarily ship your from the iPod/iPhone apps, which are located at Within the apps you can ship using Order Queue Voice Based Batch Picking Or Single Item Batch You can also print orders one at a time from the web Or ship many orders at . . . Read more

Use a different shipping carrier account for certain orders

Lets say you sell via a platform that requires that you use their shipping carrier credentials, or you just want to use a separate carrier account for tracking. First we’ll create a new profile for the platform by going to and hitting Add A Warehouse. Leave the Warehouse as Primary and change . . . Read more

Creating different invoices for multiple channels

With ShipHero, each of your e-commerce channels can use a different invoice. This allows you to use a different logo and address for your different brands. Setting it up is easy: First create the new profile from the My Warehouses page. After creating the profile, set the address information and . . . Read more