You have some items in stock, but not enough stock for all orders, by default ShipHero will prioritize the allocation of in-stock items to fulfill your oldest orders first until the stock has been completely allocated. Now, what if you have a higher priority order that comes in and you . . . Read more
When you take orders manually, if you want to charge them directly in ShipHero you can if you have an Authorize.net account. Step 1 is to add your authorize.net credentials at Settings -> Authorize.net Then you’ll have a Charge Order button on your orders you can use.
You can now load a product in Shopify or Bigcommerce and have it break into components within ShipHero without having to do anything in ShipHero. Start with the SKU in ShipHero* and then break-up the components with an asteriks symbol; *. So in the example below, the SKU shiphero*boots9*socks becomes a set of 1 boots9 . . . Read more
Dynamic slotting is by default not enabled on ShipHero accounts. If you would like to use dynamic slotting please contact us by email and chat. Dynamic slotting allows you to track how many units of stock are in each location in your warehouse. For example you can have 10 of . . . Read more
The most common reason an order is not ready to ship is because the items are backorder. Item is backordered If any items are backordered and the Allow Partial is off, then order will not be ready to ship. If you turn Allow Partial on, if any items are allocated . . . Read more