When you load a product in BigCommerce it will download to ShipHero generally within 1 minute. The tutorial below is a helpful process for loading products into BigCommerce. When the product is initially downloaded from BigCommerce, we download the product name, SKU, barcode, price, vendors and on hand quantity. If a barcode . . . Read more
You can now load a product in Shopify or Bigcommerce and have it break into components within ShipHero without having to do anything in ShipHero. Start with the SKU in ShipHero* and then break-up the components with an asteriks symbol; *. So in the example below, the SKU shiphero*boots9*socks becomes a set of 1 boots9 . . . Read more
In Bigcommerce and WooCommerce you have different order statuses you can use. You can tell ShipHero what they mean and how they should be treated. At https://app.shiphero.com/dashboard/stores choose the store and hit Map Statuses You can for example set a status of “Awaiting Fulfillment” to “Do Not Import” and orders that have . . . Read more
Go to My Account -> Stores https://app.shiphero.com/dashboard/stores and hit Sync.
It takes about 10 minutes for the initial download of your Bigcommerce items and orders.
All changes to inventory in ShipHero will be reflected in your Bigcommerce store within 10 minutes.