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ShipHero for 3PLs

ShipHero powers several e-commerce focussed 3PLs (third party logistics companies) around the world. E-commerce companies that use ShipHero to ship their own products, can outsource some shipping to one or more 3PLs running ShipHero to get closer to their customers and orders will automatically be shipped from the closest location to reduce . . . Read more

What is the Cost of Goods (COGS) Report?

The COGS or Cost of Goods Sold Report which can be founds at https://app.shiphero.com/reports/cost-of-goods shows you the profit made on orders shipped during the given period. You can filter by a single store or see all your stores together. The report calculates a lot of data. If it’s running slowly, shorten the . . . Read more

Recommended Hardware List

Below is a list of the hardware needed for ShipHero along with some recommendations: Mobile Device iPad – any version 2 or later. iPad Mini 2 (16 GB, WiFi only) is a great choice. iPhone – 4S or newer or recent generation iPod touch.   Computer – PC (Windows 7 . . . Read more

Go Live Checklist

Create users and assign permissions Add your warehouse and invoice address and logo at My Accounts -> Warehouses Connect your shipping carriers at Shipping -> Carriers Verify your account settings at My Account -> Settings: App Settings Product barcode format Generic Label Settings Currency General Preferences Select the Flat Rate . . . Read more

Connect Stores

To connect your stores, navigate to My Accounts > Stores, where you’ll see all our current integrations.  Click the “Add Store” button and select your platform. Follow the setup steps below for your platform. Shopify Shop Name Enter the first url segment of your shopify store url. For example, if . . . Read more

Connect Shipping Carriers

In order to connect shipping carriers, navigate to Shipping>Carriers or click here. Once you’re on the Shipping Carrier page, you’ll have the ability to connect several shipping carriers via dropdown menu. Hit “Select a carrier to add” and select your carrier from the dropdown menu. There are a few examples below . . . Read more

Setup the Printer App

Why a desktop app In ShipHero you’ll be picking and packing from iPads and iPods. The iPads and iPods can move around and are not physically connected to printer(s) or a scale. The way you print from the iPads and get the weight from the scale is by running an . . . Read more

Create Users and Grant Permissions

Add a New User   Navigate to “My Account” >”Users”   Click “Add User”   Enter the User’s info. Print Station Once the printer app is installed and it detects your printers on your network, they will be listed in this menu, so you can assign that print station. When . . . Read more

Create an Account

First off, Welcome to ShipHero! To create an account, please visit http://app.shiphero.com/account/register Fill in the fields and click the Register button. Congratulations! You now have a ShipHero account. Sign in at http:/app.shiphero.com. Account Settings and Preferences Once logged in you will see your dashboard. It will not have much info . . . Read more