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All posts in How To

How to ship orders from the web (not using apps)

If you want to ship an order from the web Click into an order and hit the blue Ship Order button Select the items and quantity being shipped, choose the shipping carrier and method. Hit Create Label. You can then hit View which allows you to print it locally or hit . . . Read more

How do I ship my orders

You’ll primarily ship your from the iPod/iPhone apps, which are located at Within the apps you can ship using Order Queue Voice Based Batch Picking Or Single Item Batch You can also print orders one at a time from the web Or ship many orders at . . . Read more

Use a different shipping carrier account for certain orders

Lets say you sell via a platform that requires that you use their shipping carrier credentials, or you just want to use a separate carrier account for tracking. First we’ll create a new profile for the platform by going to and hitting Add A Warehouse. Leave the Warehouse as Primary and change . . . Read more

Creating different invoices for multiple channels

With ShipHero, each of your e-commerce channels can use a different invoice. This allows you to use a different logo and address for your different brands. Setting it up is easy: First create the new profile from the My Warehouses page. After creating the profile, set the address information and . . . Read more

Prevent Shopify from importing old orders

If you have old orders that you want to make sure never get into ShipHero, this flag is extremely usefull. Any Shopify order with an ID before this number will not be imported into ShipHero even if Shopify sends us webhooks for it.

Merge Orders

You can merge any number of orders, so for example if a customer has 2 or 5 open orders they can be consolidated into one shipment. This saves on postage and pick time and is extremely easy to do. On the dashboard you will see a list of orders that . . . Read more

How do I Create Custom Shipping Boxes

Creating a custom shipping box allows you to quickly set the weight and dimensions of the box being used for shipping. You can also track inventory of the boxes that you use. To create the custom box go to Shipping > Boxes. In the upper right of the page, click . . . Read more