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All posts in How To

How to charge a manual order in ShipHero

When you take orders manually, if you want to charge them directly in ShipHero you can if you have an Authorize.net account. Step 1 is to add your authorize.net credentials at Settings -> Authorize.net Then you’ll have a Charge Order button on your orders you can use.

Dynamic Slotting in ShipHero

Dynamic slotting is by default not enabled on ShipHero accounts. If you would like to use dynamic slotting please contact us by email and chat. Dynamic slotting allows you to track how many units of stock are in each location in your warehouse. For example you can have 10 of . . . Read more

Why is my order not ready to ship?

The most common reason an order is not ready to ship is because the items are backorder. Item is backordered If any items are backordered and the Allow Partial is off, then order will not be ready to ship. If you turn Allow Partial on, if any items are allocated . . . Read more

Reshipping an order

If you print multiple labels for an order from the iPad, the stock is removed once. But what if you’ve generated your labels, closed the app and need to ship again? In that case, you will reship the order. On the orders page there is a button to Reship the order. . . . Read more

Drop shipments in ShipHero

Here’s how you can do dropships in ShipHero. First we create a vendor if it doesn’t already exist at https://app.shiphero.com/dashboard/vendors Then lets find an item and add it to that vendor A product can have multiple vendors. Now go to an order with that product, and you can dropship it. Remove . . . Read more

Track packer errors

When a customer contacts you and reports that they got the wrong item, you can log that and run reports to see what mistakes were made. When you get a contact from the customer, go to the order, scroll to the shipment that had the mistake and hit “Report” and . . . Read more

Getting started with ShipHero

We’re so glad you’ve chosen ShipHero to help you manage your inventory, shipping and orders. Your company is unique, and we are happy to help you configure ShipHero to match your needs. This guide is a brief walk through of some of the basic steps of getting started with ShipHero. You . . . Read more