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All posts in How To

How to ship orders from the web (not using apps)

If you want to ship an order from the web Click into an order and hit the blue Ship Order button Select the items and quantity being shipped, choose the shipping carrier and method. Hit Create Label. You can then hit View which allows you to print it locally or hit . . . Read more

How do I ship my orders

You’ll primarily ship your from the iPod/iPhone apps, which are located at https://app.shiphero.com/dashboard/apps Within the apps you can ship using Order Queue http://help.shiphero.com/order-queue/ Voice Based Batch Picking http://help.shiphero.com/voice-based-batch-picking/ Or Single Item Batch http://help.shiphero.com/efficiently-picking-and-packing-orders-with-one-item/#singleitembatch You can also print orders one at a time from the web http://help.shiphero.com/how-to-ship-orders-from-the-web-not-using-apps/ Or ship many orders at . . . Read more

Creating different invoices for multiple channels

With ShipHero, each of your e-commerce channels can use a different invoice. This allows you to use a different logo and address for your different brands. Setting it up is easy: First create the new profile from the My Warehouses page. After creating the profile, set the address information and . . . Read more

Prevent Shopify from importing old orders

If you have old orders that you want to make sure never get into ShipHero, this flag is extremely usefull. Any Shopify order with an ID before this number will not be imported into ShipHero even if Shopify sends us webhooks for it.

Automated box sizes for single item orders

For order that have just one item, you can define a size in ShipHero and that will be the default shipping box dimensions for orders that contain just that item. Of course you can still scan or click another box to change the dimensions and if you leave the values blank . . . Read more

Merge Orders

You can merge any number of orders, so for example if a customer has 2 or 5 open orders they can be consolidated into one shipment. This saves on postage and pick time and is extremely easy to do. On the dashboard you will see a list of orders that . . . Read more

Order Exchange Process

ShipHero provides the ability to create a new order during the return process. This exchange order will be linked to the previous returned order. When generating a return, select the product you wish to exchange, and choose Exchange from the dropdown. This will load the exchange menu. Next add the new products for . . . Read more