How can we help?

All posts in Settings

Using multiple warehouses in ShipHero

ShipHero supports multiple warehouses. There are 3 ways you can structure your multiple warehouses. All orders are assigned to the primary warehouse, products are only created in the primary warehouse. You manually add products and assign orders to the other warehouses as needed. Orders are assigned by Priority. Orders go . . . Read more

Prevent Shopify from importing old orders

If you have old orders that you want to make sure never get into ShipHero, this flag is extremely usefull. Any Shopify order with an ID before this number will not be imported into ShipHero even if Shopify sends us webhooks for it.

Fraud Rules with Shopify and ShipHero

Shopify provides fraud information on orders. That information is displayed in your Shopify store and is showed in Shopify. Shopify recently released an update that changed the way ShipHero received this as well as other information.  You can now set rules as to what orders, if any, you would like . . . Read more

Can I include my logo on the invoice?

Of course! Go to Settings -> Invoice Address https://app.shiphero.com/dashboard/settings/invoice-address to upload your logo. Your invoice will look like this:  

What does shipping cutoff mean?

This is your cut-off for same day shipping. So if you say on your store that orders that come in before 1PM ship the same day, set your shipping cutoff as 1PM. All orders that come in before the shipping cut-off will have a required shipped date of that day. . . . Read more