ShipHero supports multiple warehouses. There are 3 ways you can structure your multiple warehouses. All orders are assigned to the primary warehouse, products are only created in the primary warehouse. You manually add products and assign orders to the other warehouses as needed. Orders are assigned by Priority. Orders go . . . Read more
In the ShipHero Desktop app for Windows you can set the dimensions, orientation and printer type for you printers. To do so follow these steps: In the main window in the “Selected Printers” section, click on “Change…” click “Configure…” next to the printer you want to adjust. Set the page . . . Read more
If you have old orders that you want to make sure never get into ShipHero, this flag is extremely usefull. Any Shopify order with an ID before this number will not be imported into ShipHero even if Shopify sends us webhooks for it.
Shopify provides fraud information on orders. That information is displayed in your Shopify store and is showed in Shopify. Shopify recently released an update that changed the way ShipHero received this as well as other information. You can now set rules as to what orders, if any, you would like . . . Read more
Orders places on Shopify appear in ShipHero within a few seconds and if there are no holds on the order, they are ready to ship just that quick. If a customer enters order notes they will show in ShipHero. You can choose whether or not those notes should show as . . . Read more
You can have your orders go into custom order statuses based on their shipping method or based on the contained items. First we’ll define a custom order status at https://app.shiphero.com/dashboard/order-statuses By hitting Add Status and defining and setting the name Then we’ll Manage the status and add the shipping method or . . . Read more
If you want your customers to be able to generate their own return labels without having to contact your customer service, you can do so with ShipHero. You will configure ShipHero and then embed an iFrame on your site. The customer doesn’t need an account to create the return, they . . . Read more
Of course! Go to Settings -> Invoice Address https://app.shiphero.com/dashboard/settings/invoice-address to upload your logo. Your invoice will look like this:
Make sure your items that are the same have the same SKU in your stores and ShipHero will automatically sync those items.
This is your cut-off for same day shipping. So if you say on your store that orders that come in before 1PM ship the same day, set your shipping cutoff as 1PM. All orders that come in before the shipping cut-off will have a required shipped date of that day. . . . Read more