Frequently Asked Questions (FAQ)

39 articles in this collection
Written by Nicholas Daniel-Richards

How Do I Reset My Password?

If for some reason you can't login to your account, you can try resetting the password.
Written by Nicholas Daniel-Richards
Updated over a week ago

What does "The Shippers shipper number cannot be used for the shipment" mean?

This is an error that can occur when using shipping carrier UPS when generating a label.
Written by Nicholas Daniel-Richards
Updated over a week ago

Does ShipHero Support ETD for FedEx?

FedEx Electronic Trade Documents enables you to submit your customs documentation electronically without having to print documents.
Written by Nicholas Daniel-Richards
Updated over a week ago

Can I Change How Orders Are Sorted?

This article details some of the options you have to change default sorting of orders when using the Batch Picking app.
Written by Nicholas Daniel-Richards
Updated over a week ago

How Do I Change Weight Unit?

This article details how to change the default weight unit, which can be set to Pounds (lb) or Ounces.
Written by Nicholas Daniel-Richards
Updated over a week ago

How Do I Specify The Returns Label Address?

ShipHero allows you to give your customers the ability to return purchased items back to you using the Returns feature.
Written by Nicholas Daniel-Richards
Updated over a week ago

Where Can I Get My API Credentials?

ShipHero provides an API to allow you to do additional integrations and development directly with your inventory and orders.
Written by Nicholas Daniel-Richards
Updated over a week ago

How long does it typically take for a tracking email to be sent?

When an order is shipped, ShipHero will notify the sales channel of the update along with tracking information that the customer receives.
Written by Nicholas Daniel-Richards
Updated over a week ago

Does ShipHero Support EDI with UPS?

When using UPS Paperless Invoice, which is used for Electronic Commercial Invoices you may want to send Electronic Document Transfers.
Written by Nicholas Daniel-Richards
Updated over a week ago

What is the Merge Orders Feature?

This article briefly describes the Merge Orders feature that enables you to save money on shipping orders to the same customer.
Written by Nicholas Daniel-Richards
Updated over a week ago

What is the Packer Error Report?

Mistakes happen. When they do, you can log them. You can then view these logged errors over time to identify areas you can improve.
Written by Nicholas Daniel-Richards
Updated over a week ago

How Are FedEx Home & Ground Methods Selected?

FedEx provides both ground and home options for commercial and residential customers. How do you know if the correct method is chosen?
Written by Nicholas Daniel-Richards
Updated over a week ago

How Do I Enable Dynamic Slotting?

ShipHero provides Static Slotting as this is typically used by most warehouses. Here's how you can enable Dynamic Slotting.
Written by Nicholas Daniel-Richards
Updated over a week ago

What Does the Product Option "Is Active" Do?

Unchecking "Is Active" will remove the product from the default inventory view.
Written by Nicholas Daniel-Richards
Updated over a week ago

How Do I Update On Hand for Many Products?

You have the option of editing a product directly in the product details view, or you can use the Inventory Upload feature. Here's how.
Written by Nicholas Daniel-Richards
Updated over a week ago

What is the FedEx Meter Number?

This is used by FedEx to pull your negotiated rates. ShipHero includes this to make sure your rates are available when shipping.
Written by Nicholas Daniel-Richards
Updated over a week ago

What are WooCommerce Webhooks?

If you're connecting a WooCommerce sales channel, you will need to ensure webhooks are enabled.
Written by Nicholas Daniel-Richards
Updated over a week ago

Are Shopify Orders Paid by Money Order Considered Unpaid?

Shopify provides a number of payment options for merchants to accept payment from customers. Money Order Payment is a Manual Payment Method.
Written by Nicholas Daniel-Richards
Updated over a week ago

Can I Connect Multiple Shipping Accounts With a Single Carrier?

In addition to connecting different carriers, you can also connect multiple carrier accounts. This quick article will show you how.
Written by Nicholas Daniel-Richards
Updated over a week ago

How Can I Place Many Orders On Hold?

ShipHero does not provide a feature to place multiple orders on hold at once, you can instead assign orders a custom status, here's how.
Written by Nicholas Daniel-Richards
Updated over a week ago

How Does "Free SKU for First Time Customer" Work?

This is a specific feature available only on Shopify Stores. ShipHero allows you to include a product in orders for first-time customer.
Written by Nicholas Daniel-Richards
Updated over a week ago

Why Did an Older Order Ship Before a Newer Order?

You may wonder why an order that came in yesterday is prioritized to ship before an order that came in today.
Written by Nicholas Daniel-Richards
Updated over a week ago

How to Reship an Order

Written by Nicholas Daniel-Richards
Updated over a week ago

Using a 3rd Party UPS Account

Written by Nicholas Daniel-Richards
Updated over a week ago

Trusting ShipHero App on iOS

When you first install the ShipHero app on an iOS device, you will need to grant the app permission to launch. Here's how.
Written by Nicholas Daniel-Richards
Updated over a week ago

Counting Your Inventory

If you need to run a full inventory count, ShipHero recommends the following process.
Written by Nicholas Daniel-Richards
Updated over a week ago

Why Do Orders Have Generic Label for Shipping Method?

Shipping Methods can automatically set the correct shipping option for any given order.
Written by Nicholas Daniel-Richards
Updated over a week ago

What does the Dashboard "Total Orders On Hold" represent?

There are various hold types for orders, the dashboard shows a complete count of all orders of any hold type not filtered by date range.
Written by Nicholas Daniel-Richards
Updated over a week ago

How Address Validation Works

Sometimes an order is placed with an invalid address. This article covers how address validation works, and how you can adjust it.
Written by Nicholas Daniel-Richards
Updated over a week ago

Fraud Rules with Shopify and Shiphero

This article details how ShipHero processes potential fraudulent orders, and the options to adjust Fraud Hold settings.
Written by Nicholas Daniel-Richards
Updated this week

What's My FedEx Hub ID?

If you're connecting your FedEx carrier account, you will be prompted for your account details & Hub ID.
Written by Nicholas Daniel-Richards
Updated over a week ago

ShipHero Data & Communications Security Practices

We follow a number of protocols to ensure the way our infrastructure authenticates, stores and communicates data.
Written by Nicholas Daniel-Richards
Updated over a week ago

Split Orders & Partial Shipments

Sometimes you may need to split your orders into multiple shipments, typically because an item may be out of stock. Here's how.
Written by Nicholas Daniel-Richards
Updated over a week ago

What is Shipping Cutoff?

You have the ability to set shipping cutoff for each of your connected shipping carriers, as well as your shipping methods.
Written by Nicholas Daniel-Richards
Updated over a week ago

Updating SKUs

If you need to update a product SKU, you have a few options, either in your sales channel or ShipHero. Here's how it works.
Written by Nicholas Daniel-Richards
Updated over a week ago

ShipHero Online Support Hours

In addition to our software platform, there's a dedicated team ready to answer questions and assist you directly.
Written by Nicholas Daniel-Richards
Updated over a week ago

I Voided the Order Shipping Label & Now Want to Reship

Sometimes you need to void a shipping label on an order, then reship the order. Here's how in 4 easy steps.
Written by Nicholas Daniel-Richards
Updated over a week ago

Can I use Magento on the Startup Plan?

If you're using or considering using the ShipHero Startup plan & want to connect a Magento Store, here's how it works.
Written by Nicholas Daniel-Richards
Updated over a week ago

How Do I Cancel My Account?

Please contact support@shiphero.com or use the chat icon, and let us know you want to cancel your account.
Written by Nicholas Daniel-Richards
Updated over a week ago