Talking with our team is easy, just click the chat icon in the bottom right corner of your screen and say hello.

Our official online support hours are, specified in Eastern Timezone. 

Monday, Tuesday, Wednesday, Thursday, Friday: 9am - 8pm
Saturday: 10am - 2pm
Sunday: 3pm - 7pm

In addition to the support chat, you can also email any questions to

Not started using ShipHero yet? You can go ahead and get started now

If you just want to learn more about how ShipHero may be able to help solve your challenges, you can schedule a free call with our solutions team.

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