If you’d like to use a 3rd party UPS account for just one order
For an order with UPS set as the Shipping Carrier go to the order detail page on app.shiphero.com, hit the pencil in the Shipment Info section. You’ll be able to enter the 3rd party UPS info you’d like to use for a particular order. If the order doesn’t have a UPS method set already, change to UPS first, refresh the page and hit the pencil in the Shipment Info section.
To ship many orders on a 3rd party UPS account or Fedex Account
You will need to clone your UPS or Fedex account* to a new profile, and then our support team can set that account and profile to bill a 3rd party's UPS account.
- Create a new profile for your warehouse at https://app.shiphero.com/dashboard/warehouses then add your existing UPS or Fedex account* (not the 3rd party account) to that profile at https://app.shiphero.com/dashboard/shipping-carriers.
- Contact support and let us know the 3rd party account number and billing zip code to connect to the profile and account you just set up.
*Please note: In order to Bill a 3rd party account, you also need to have your own Fedex or UPS account. You can not bill a 3rd party account without your own account first.
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