Troubleshooting

Here are some handy guides to help figure out why something isn't working as expected.

13 articles in this collection
Written by Nicholas Daniel-Richards and Yosef Haas

Barcodes Not Clear When Printed Using a Mac

If you're using a mac, and printing barcodes on a Zebra printer, you may see blurred barcodes.
Written by Nicholas Daniel-Richards
Updated over a week ago

Only FedEx Home is Available in Shipping Quote

There is a known issue with the rate quoting on FedEx where only the Home (no Ground) is listed when Ground could be available.
Written by Nicholas Daniel-Richards
Updated over a week ago

Why Do I Get The Error "The Mailer ID is required on SurePost shipments"

This error is returned by UPS if you're trying to ship an order using UPS SurePost.
Written by Nicholas Daniel-Richards
Updated over a week ago

No response when clicking "Export All Rows"

ShipHero provides powerful reporting features, with an ability to export data for use in other applications.
Written by Yosef Haas
Updated over a week ago

ShipHero App Running Slow on Mobile Device

This article provides some quick tips and ways to improve app performance on iPad, iPhone and iPod Touch.
Written by Nicholas Daniel-Richards
Updated over a week ago

Why Can't I add a Product to a Purchase Order?

This article will allow you to quickly troubleshoot why you can't add a product to a PO.
Written by Nicholas Daniel-Richards
Updated over a week ago

I'm Having a Problem with My Magento Store

This guide identifies most common causes of a Magento issue and steps to fix it.
Written by Nicholas Daniel-Richards
Updated over a week ago

"Sales By Sku Report" doesn't match my Sales Channel Report

If you're unable to match SKUs sold in ShipHero versus your sales channel report, this may be because you need to refresh the report.
Written by Nicholas Daniel-Richards
Updated over a week ago

Why Do Multiple Duplicate Labels Print?

If when printing a shipping label and multiple copies of it print, there could be multiple ShipHero apps running on that print station.
Written by Nicholas Daniel-Richards
Updated over a week ago

I Changed The Address, But It Doesn't Save, Why?

By default, addresses are validated using the USPS Address validator. Sometimes, you may want to bypass that validation, here's how.
Written by Nicholas Daniel-Richards
Updated over a week ago

Why Does Order History Show Repeated Address Changes?

Noticing a lot of address updates in your order history log. This could be Shopify & ShipHero both working to correct the address.
Written by Nicholas Daniel-Richards
Updated over a week ago

I Updated Inventory in Shopify & its Not Updated in ShipHero

Here's a quick guide to help you understand when & why ShipHero syncs SKUs with your Shopify sales channel
Written by Nicholas Daniel-Richards
Updated over a week ago

Barcode Scanner Troubleshooting

While setting up your barcode scanner should be a simple process, here's a troubleshooting guide for when you're having issues.
Written by Nicholas Daniel-Richards
Updated over a week ago