Problem

I Changed The Address, But It Doesn't Save, Why?

Cause

By default, when the address is updated, ShipHero will again validate that address using the USPS Address validator. 

Fix

If you want to bypass that address validation, simply follow these steps:

  1. Check the "Ignore Address Validation Errors" option in the order details. (As shown here)

2. Click "Update Details"
3. Once the Order Details view has reloaded, edit the address and save.
4. The address will be updated, without USPS address validation applied.

Learn more about how address validation works in ShipHero

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If you just want to learn more about how ShipHero may be able to help solve your challenges, you can schedule a free call with our solutions team.

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