Reporting an Error

  1. When a customer reports that they got the wrong item or the wrong quantity, navigate to the order page in the Shipments section hit Report

2. Select the item(s) wrong and add a note.

3. The note and error will be logged in the order.

View Packer Errors Report

  1. Go to to view all the logged errors.
  2. Optionally, filter by date period as well as the entire team or individual team members.

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If you just want to learn more about how ShipHero may be able to help solve your challenges, you can schedule a free call with our solutions team.

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