Tracking & Reporting Order Mistakes

Reporting an Error

  1. When a customer reports that they got the wrong item or the wrong quantity, navigate to the order page in the Shipments section hit Report

2. Select the item(s) wrong and add a note.

3. The note and error will be logged in the order.

View Packer Errors Report

  1. Go to https://app.shiphero.com/reports/packer-error to view all the logged errors.
  2. Optionally, filter by date period as well as the entire team or individual team members.