Generating Returns

Returns happen, and when you need to manually generate a return, ShipHero makes the process easy.

If you want your customers to be able to generate their own return labels without having to contact your customer service team, you can do so with ShipHero.

You will configure ShipHero and then embed an iFrame on your site.

The customer doesn’t need an account to create the return, they use their order number and email address to generate it.

Set up your customer returns section at https://app.shiphero.com/dashboard/settings/customer-returns

You will get a short snippet of HTML that is the iFrame which you will add anywhere on your site you’d like

You can customize what returns are eligible for a return, the minimum value of items needed for returns, and many other settings.

Also determine how the return package weight will be calculated, either by customer input (customer enters weight via return portal) or product weight.

Select which return options customer can select through the iframe by checking off the box next to the option. The checked options will appear in the dropdown in the portal.

You can also customize the design

And you can choose certain items to be Final sale on the product page. Items that are Final Sale cannot be returned.