Create a Custom Order Status

A custom order status allows you to group orders based on a custom variable.

Orders are filtered by their status in the Mobile App and on Endeavour Web. Some common examples of custom order statuses:

  • by Sales Channel
  • by Shipping Method
  • by Order Tag

How to Create a Custom Order Status

Creating a custom order status is easy!

  1. Go to Orders > Order Statuses and click "+ Add Status" on the top right.
  2. Name your status and click "Save Changes."

How to Change an Order Status

The next step is to assign orders to your custom status. You can manually assign orders to a different status as follows:

  1. Go to Orders > Manage Orders.
  2. Use the filter features to select the orders you want to update.
  3. Select the orders you wish to update using the checkbox on the left side of the orders.
  4. Tap the "Bulk Edit" button, located on the top of the page.
  5. The custom order status you created should be visible in the Order Status list. Select the order status you want to apply to your selected orders.
  6. Click "Update".

Success, you have now applied your Custom Order Status to the selected orders.

You can also set up an automation rule to automatically assign a custom order status as orders come in.

Setting a Custom Order Status for Users

Users are only able to see orders in the status that they are assigned. A user's default status can be changed as follows:

  1. Go to My Account > Users.
  2. Scroll down to the 'Default Order Status' and select the custom status for this user.