Setting Allocation Priority On Orders

By default, ShipHero allocates inventory to the oldest orders first.

Accounts with one warehouse have the ability to change their default allocation to high or low priority instead of the default priority of oldest orders first.

Changing Allocation Priority

There may be a time when you need to reallocate inventory to a higher priority order instead of the default oldest order.  

Changes to allocation priority can be made on the Order Details page for individual orders or from the Bulk Edit page for multiple orders.  There are three different options available:

  • High:  Inventory will be allocated to High Priority orders over Default or Low Priority orders.
  • Low:  Inventory will be removed from Low Priority orders in order to fulfill High Priority or Default orders first. 
  • Default: Inventory will typically be allocated to the oldest orders first.

Once setting the allocation priority, you must reprocess the order in order for the change to take effect.  

NOTE: Allocation priority changes cannot be made to locked orders until the lock is cleared and/or the item is removed from a tote.  If there are multiple orders set to the same allocation priority, ShipHero will allocate to the oldest orders in that priority first.


In the example below, initially the newest order MO15 has stock back-ordered and the older two orders have stock allocation. All three orders have allocation priority 'Default.'

When we set the allocation priority on the newest order, MO15, to “High”, it goes from back-ordered to allocated and the order goes from “Ready to Ship: No” to “Ready to Ship: Yes”.

And if we go back to the product we see that the next newest order went from having the product allocated to having it back-ordered.