Support


Error Handling & Support

When errors occur, they are reported on the errors section of the response. Always make sure to grab the request_id from the error's detail. You can share it with our customer support and this will help us univocally identify your request along with its original payload.

There might be the case where there was no error but for some reason, you feel something didn't go as expected. You can still get a request id from any operation, just require the field request_id on every query/mutation and feel free to contact support with it.

For support, email developer@shiphero.com.