Why Does Order History Show Repeated Address Changes?

What's Causing This?

If you have address validation enabled in ShipHero, and Update addresses enabled in your connected Shopify store, they will conflict - causing multiple address updates to occur.

The Fix

  1. Using your browser, go to https://app.shiphero.com/dashboard/stores
  2. Tap "Settings" for the Shopify Store you want to update
  3. Uncheck "If an address changes in an order in Shopify, update that order in ShipHero to that address"
  4. Tap "Save
  5. Your changes are now saved, this issue is now resolved